v0 App

Our Satisfaction Promise

At TicketZap.ai, your satisfaction is our top priority. We offer one of the most comprehensive refund policies in the legal tech industry, designed to give you complete confidence in our service. If you're not completely satisfied, we'll make it right.

30-Day Money-Back Guarantee

What's Covered

✅ Full Refund Scenarios

• Service quality doesn't meet expectations
• Technical issues prevent service completion
• AI analysis fails to process your ticket
• Documents are not generated as promised
• Billing errors or duplicate charges
• Service unavailable in your jurisdiction

⚡ Instant Refund Triggers

• System downtime exceeding 24 hours
• Data security breach affecting your info
• Unauthorized charges to your account
• Service cancellation within 24 hours
• Fraudulent activity on your account

Refund Timeline & Process

Request Review

Within 2 hours

Decision Made

Within 24 hours

Refund Processed

3-5 business days

Refund Eligibility & Limitations

❌ Non-Refundable Situations

• Court case outcome (win/loss not guaranteed)
• Change of mind after document delivery
• User-provided incorrect information
• Request made after 30-day window
• Documents already submitted to court
• Violation of Terms of Service
• Fraudulent or abusive refund requests

⚠️ Partial Refund Scenarios

• Service partially completed before cancellation
• Premium features used before downgrade
• Subscription cancelled mid-billing cycle
• Add-on services purchased separately
• Third-party integration fees
• Processing fees (as required by law)

Special Circumstances

Subscription Services

Monthly subscriptions can be cancelled anytime with refund for unused portion. Annual subscriptions are prorated based on usage.

Enterprise Accounts

Custom refund terms may apply based on your enterprise agreement. Contact your account manager for details.

International Customers

Refunds comply with local consumer protection laws. Additional rights may apply in EU, UK, Australia, and other jurisdictions.

How to Request a Refund

Multiple Ways to Request

Online Portal

Self-service refund requests available 24/7

Live Chat

Instant support with real agents

Phone Support

Speak directly with our team

Required Information

To process your refund request efficiently, please provide:

Order number or transaction ID
Email address associated with account
Reason for refund request
Date of original purchase

Screenshots of any technical issues
Details of service problems experienced
Preferred refund method
Any supporting documentation

Contact Our Refund Team

Refund Department

📧 [email protected]

📞 1-800-REFUND-1 (733-8631)

💬 Live chat available 24/7

⏰ Average response: Under 2 hours

Escalation Team