Privacy Policy

Your privacy is our priority - comprehensive data protection practices

Last updated: 6/9/2025GDPR CompliantCCPA CompliantSOC 2 Certified

Your Privacy Matters

At TicketZap.ai, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your personal information with complete transparency and in compliance with all applicable privacy laws including GDPR, CCPA, and other state and federal regulations.

Information We Collect

Personal Information You Provide

Account Information

  • • Full name and email address
  • • Phone number (optional)
  • • Mailing address
  • • Date of birth (for age verification)
  • • Driver's license information

Traffic Ticket Data

  • • Ticket images and documents
  • • Violation details and circumstances
  • • Court information and dates
  • • Vehicle information
  • • Location and time of incident

Payment Information

  • • Credit/debit card details (via Stripe)
  • • Billing address
  • • Payment history
  • • Subscription preferences

Communication Data

  • • Support ticket conversations
  • • Email communications
  • • Chat transcripts
  • • Feedback and surveys

Automatically Collected Information

Technical Data

  • • IP address and location
  • • Device and browser info
  • • Operating system
  • • Screen resolution

Usage Analytics

  • • Pages visited and time spent
  • • Click patterns and interactions
  • • Feature usage statistics
  • • Error logs and performance

Cookies & Tracking

  • • Session and preference cookies
  • • Analytics cookies
  • • Marketing pixels
  • • Third-party integrations

Data Security & Protection

Enterprise-Grade Security

We implement multiple layers of security to protect your sensitive information, including traffic ticket data and personal details. Our security measures meet or exceed industry standards.

Encryption & Transport

  • • TLS 1.3 encryption in transit
  • • AES-256 encryption at rest
  • • End-to-end encrypted communications
  • • Secure API endpoints
  • • Certificate pinning

Access Controls

  • • Multi-factor authentication
  • • Role-based access control
  • • Principle of least privilege
  • • Regular access reviews
  • • Automated deprovisioning

Security Certifications & Compliance

SOC 2 Type II

Audited security controls

ISO 27001

Information security management

PCI DSS

Payment card security

Incident Response & Monitoring

  • 24/7 security monitoring and threat detection
  • Automated intrusion detection systems
  • Regular penetration testing and vulnerability assessments
  • Incident response team with defined procedures
  • Breach notification within 72 hours (GDPR compliance)
  • Regular security training for all employees

Your Privacy Rights

Universal Privacy Rights

Regardless of your location, we provide comprehensive privacy rights to all users. You have control over your personal information and how it's used.

Right to Access

Request a copy of all personal data we hold about you, including data sources and processing purposes.

Right to Rectification

Correct any inaccurate or incomplete personal information we have about you.

Right to Erasure

Request deletion of your personal data when it's no longer necessary for our services.

Right to Restrict Processing

Limit how we process your data while we verify accuracy or assess lawful grounds.

Right to Data Portability

Receive your data in a structured, machine-readable format for transfer to another service.

Right to Object

Object to processing based on legitimate interests, direct marketing, or profiling.

How to Exercise Your Rights

Contact our Data Protection Officer at [email protected] or use our automated privacy portal. We'll respond within 30 days and verify your identity before processing requests.

Privacy Contact Information

Data Protection Officer

📧 [email protected]

📧 [email protected]

📞 1-800-PRIVACY-1 (774-8229)

📍 Privacy Office
123 Legal Tech Drive
San Francisco, CA 94105

EU Representative

📧 [email protected]

📞 +44 20 7946 0958

📍 TicketZap EU Privacy
25 Old Broad Street
London EC2N 1HN, UK