Accessibility Statement

Our commitment to digital accessibility and inclusive design for all users

Last updated: 6/9/2025WCAG 2.1 AAADA CompliantSection 508

Accessibility Tools

Quick Access

  • • Press Alt+A for accessibility menu
  • • Press Alt+H for help
  • • Press Alt+S to skip to content
  • • Press Alt+F for feedback form

Our Accessibility Commitment

TicketZap.ai is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to achieve these goals. We welcome your feedback on the accessibility of our platform.

Conformance Standards

WCAG 2.1 Level AA Compliance

Our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, published by the World Wide Web Consortium (W3C).

Perceivable

  • • Alternative text for images
  • • Captions for videos
  • • High contrast ratios
  • • Resizable text up to 200%

Operable

  • • Full keyboard navigation
  • • No seizure-inducing content
  • • Sufficient time limits
  • • Clear navigation paths

Understandable

  • • Clear, simple language
  • • Consistent navigation
  • • Error identification
  • • Input assistance

Robust

  • • Valid HTML markup
  • • Screen reader compatibility
  • • Assistive technology support
  • • Future-proof code

ADA Compliance

Americans with Disabilities Act

Section 508

Federal accessibility standards

EN 301 549

European accessibility standard

Accessibility Features

Visual Accessibility

  • • High contrast color schemes (4.5:1 minimum ratio)
  • • Scalable text up to 200% without horizontal scrolling
  • • Alternative text for all meaningful images
  • • Focus indicators for keyboard navigation
  • • Color is not the only means of conveying information
  • • Support for Windows High Contrast mode
  • • Customizable font sizes and spacing

Auditory Accessibility

  • • Captions for all video content
  • • Audio descriptions for visual content
  • • No auto-playing audio content
  • • Visual indicators for audio alerts
  • • Transcript availability for audio content
  • • Sign language interpretation (on request)
  • • Volume controls for all audio elements

Motor Accessibility

  • • Full keyboard navigation support
  • • Large click targets (minimum 44x44 pixels)
  • • No time-sensitive actions without warnings
  • • Drag and drop alternatives
  • • Voice control compatibility
  • • Switch navigation support
  • • Customizable interaction timeouts

Cognitive Accessibility

  • • Clear, simple language and instructions
  • • Consistent navigation and layout
  • • Error prevention and clear error messages
  • • Progress indicators for multi-step processes
  • • Breadcrumb navigation
  • • Help and documentation readily available
  • • Distraction-free interface options

Assistive Technology Compatibility

Tested Assistive Technologies

Our website has been tested with the following assistive technologies to ensure compatibility and optimal user experience:

Screen Readers

  • • JAWS (Windows)
  • • NVDA (Windows)
  • • VoiceOver (macOS/iOS)
  • • TalkBack (Android)
  • • Dragon NaturallySpeaking

Voice Control

  • • Dragon NaturallySpeaking
  • • Windows Speech Recognition
  • • macOS Voice Control
  • • Voice Access (Android)
  • • Switch Control (iOS)

Navigation Aids

  • • Switch devices
  • • Eye-tracking systems
  • • Head pointers
  • • Mouth sticks
  • • Single-switch scanning

Browser Extensions

  • • Read&Write
  • • ClaroRead
  • • Mercury Reader
  • • Immersive Reader
  • • BeeLine Reader

Magnification

  • • ZoomText
  • • MAGic
  • • Windows Magnifier
  • • macOS Zoom
  • • Browser zoom (up to 500%)

Mobile Accessibility

  • • iOS VoiceOver
  • • Android TalkBack
  • • Voice Control
  • • Switch Control
  • • Magnification gestures

Known Limitations & Ongoing Improvements

Current Limitations

While we strive for full accessibility, some areas may have limitations that we're actively working to address:

Third-Party Content

Some embedded third-party content may not be fully accessible

Timeline: Working with vendors for Q2 2024 compliance

PDF Documents

Legacy PDF documents may lack proper tagging

Timeline: Remediation in progress, completion by Q3 2024

Complex Data Tables

Some complex tables may need enhanced navigation

Timeline: Enhanced table navigation by Q1 2024

Video Content

Some older videos may lack audio descriptions

Timeline: Audio description project ongoing

Continuous Improvement Process

1

Monthly Audits

Automated and manual accessibility testing

2

User Testing

Regular testing with disabled users

3

Staff Training

Ongoing accessibility education for all teams

4

Implementation

Rapid deployment of accessibility improvements

Accessibility Support & Feedback

Accessibility Team Contact

1-800-ACCESS-1 (222-3771)
TTY: 1-800-855-2880
Response: Within 24 hours

Alternative Formats

Available Formats

  • • Large print documents
  • • Audio recordings
  • • Braille (upon request)
  • • Plain text versions
  • • Sign language interpretation

Feedback Welcome: We welcome your feedback on the accessibility of TicketZap.ai. Please let us know if you encounter accessibility barriers or have suggestions for improvement. Your input helps us create a more inclusive experience for all users.